Vulnerable Customers

At Zoomzone Ltd, we are committed to the fair treatment of all customers, including those who may be vulnerable.

Examples of vulnerability may include health conditions or disability, major life events, lower financial resilience, or lower confidence with complex information. Our staff are trained to recognise potential needs and make reasonable adjustments.

If you need extra support, please let us know. We can provide:
• Extra time to make decisions
• Clear written summaries of key information
• The option to bring a companion to discussions
• Alternative communication formats (e.g., email, phone, video)