Complaints Procedure

At Zoomzone Ltd, we are committed to treating customers fairly and delivering good outcomes. If you are unhappy with any aspect of our service, please let us know as soon as possible.

How to make a complaint:
• Email: Contact@zoomzonecars.co.uk
• Phone: 07518 975558
• Post: Zoomzone Ltd, 450 Bath Road, West Drayton, UB7 0EB

What happens next:
• We will acknowledge your complaint within 5 business days.
• We will investigate fully and aim to provide a final response within 8 weeks.
• If we cannot resolve your complaint to your satisfaction, or if 8 weeks have passed without a final response, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge.

Financial Ombudsman Service:
• Website: www.financial-ombudsman.org.uk
• Phone: 0800 023 4567 or 0300 123 9123

We log, monitor and review all complaints to help us improve our service.